Summary

About GUCCI
Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. In the last years, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses.
Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.  Gucci is committed to building a diverse workforce.
We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.
As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.   Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
Role Mission
Based in Harrods Accessories, one of our most prestigious locations the role of a Team Manager will lead, supervise, and inspire a dedicated team of Client Advisors to deliver the highest performance through a client-centric approach.

Job Description

Key Accountabilities

Team

Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
Conduct regular and monthly performance conversations, discussing results and developing action plans.
Participate in attracting, recruiting and onboarding a high performing team.
Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
HR Dept. Job Description - For internal use only Page 2 of 2
Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
Monitor your team’s adherence to company policies and procedures; follow up when needed.
Support opening and closing of the store as Manager on Duty.
Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.

Client

Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
Full utilisation of the various clienteing tools to activate, retain and grow team and personal client base.
Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs
Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
Lead from the shop floor, actively selling and role modelling the selling ceremony.
Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
Manage and resolve customer issues, delighting and retaining the client relationship.

Product

Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
Utilise digital platforms to support store and online product sales.

Key Requirements

At least 5 years of experience in a similar role within a luxury fashion company
Proven ability to drive results
Commercial awareness and strong business acumen
Strong experience of clienteling and CRM within luxury
Talent for managing, coaching and developing a team
Team player mentality
Strong communication skills
Passion for fashion luxury
Fluency in an additional language is advantageous

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.

Job Type

Regular

Start Date

2024-04-08

Schedule

Full time

Organization

Gucci Ltd.

Gucci Ltd.

GUCCI Team Manager

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